The Information We Collect
Greatlook are committed to your privacy when it comes to how we collect and use your personal data. To fulfil your orders we use your name, email address, telephone number, billing address, delivery address, your payment information and any further information needed to process your order.
To respond to sample requests, product or service queries we use your name, company name if relevant, email address and/or telephone number and address should you wish to provide us with this.
To send you details of promotions we use your email or physical address, but only if you have opted-in for marketing.
For any legal obligations we use any information that you have provided to us, to comply with our legal obligations or for other legal reasons - for example, to trace fraudulent transactions.
From time to time, we may use third party platforms to manage and deliver customer relationship management; for example review services, email marketing; online advertising, processing of orders, delivery, returns, refunds and IT services. In providing these services, your personal information will, where applicable, be used by the service provider on our behalf.
We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information and that they are compliant with General Data Protection Regulations.
Under EU privacy laws, you have the right to be informed, access, change, erase or object to the processing of your data. You can also ask us to provide you with the data we hold so you can take it to another organisation.
We take active steps to ensure that the personal information you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period, it will be deleted. The period of time is determined by legal obligations to hold certain data, legitimate business interests, consent or for the performance of a specific contract for you.
When you browse our site, we also automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system. We may collect details of your visits to our site and the resources that you access. This is statistical sales data that does not identify any individual and may be used to report sales information to our advertisers.
PHPSESSID: To enable the site to recognise the same user clicking from page to page and remember everything within your shopping basket. SESSION: This is for your convenience, the site creates a copy of your initial session so that if you leave the site, the contents of your shopping basket will still be available. If you sign in with an email address and password, these login details are also saved so you can remain logged in when returning (the password is encrypted). If you sign out, your login details are removed from the cookie.