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Established for over 20 years
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Privacy Policy

The Information We Collect

Greatlook are committed to your privacy when it comes to how we collect and use your personal data.  To fulfil your orders we use your name, email address, telephone number, billing address, delivery address, your payment information and any further information needed to process your order.

To respond to sample requests, product or service queries we use your name, company name if relevant, email address and/or telephone number and address should you wish to provide us with this.

To remember you and view activity on our site we use information about your IP address, operating system and browser type to help us and our advertisers understand statistics data about our users' browsing actions and patterns, this information does not identify any individual further than this. If you have allowed access to cookies, please also view our cookie policy. We may also contact you to remind you about items in your shopping basket that you have not yet checked out.

To send you details of promotions we use your email or physical address, but only if you have opted-in for marketing. 

For any legal obligations we use any information that you have provided to us, to comply with our legal obligations or for other legal reasons - for example, to trace fraudulent transactions.

Who Will Have Access To Your Data?

From time to time, we may use third party platforms to manage and deliver customer relationship management; for example review services, email marketing; online advertising, processing of orders, delivery, returns, refunds and IT services. In providing these services, your personal information will, where applicable, be used by the service provider on our behalf.

We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information and that they are compliant with General Data Protection Regulations.

Your Data Rights

Under EU privacy laws, you have the right to be informed, access, change, erase or object to the processing of your data. You can also ask us to provide you with the data we hold so you can take it to another organisation.

How Long We Keep Your Information

We take active steps to ensure that the personal information you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period, it will be deleted. The period of time is determined by legal obligations to hold certain data, legitimate business interests, consent or for the performance of a specific contract for you.

Changes

Any changes to our privacy policy will be added to this page, and so we recommend that you review it from time to time.

Contacts

If you have any questions about the policy listed above or want to exercise your rights set out in this Privacy Policy, please contact our Data Protection Officer 01914913836

 Cookie Policy

We use cookies for identification, analysis and advertising purposes. By using our site, you consent to the storing and accessing of cookies on your device. This cookie policy is intended to inform you about how we use cookies. 

What Are Cookies?

Cookies are small files that are sent by us to your computer or another device that we can access when you visit our site in future. We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. 

When you browse our site, we also automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system. We may collect details of your visits to our site and the resources that you access. This is statistical sales data that does not identify any individual and may be used to report sales information to our advertisers.

Necessary Cookies

PHPSESSID:  To enable the site to recognise the same user clicking from page to page and remember everything within your shopping basket.  SESSION: This is for your convenience, the site creates a copy of your initial session so that if you leave the site, the contents of your shopping basket will still be available. If you sign in with an email address and password, these login details are also saved so you can remain logged in when returning (the password is encrypted). If you sign out, your login details are removed from the cookie.

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